Privacy Policy

At LifeBalance, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We collect information that you voluntarily provide to us when you:

• Book a consultation through our contact form
• Subscribe to our newsletter
• Contact us via email or phone
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Phone number
• Consultation preferences and health-related information you choose to share

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our consultation services
• To communicate with you about appointments, services, and updates
• To respond to your inquiries and provide customer support
• To send you educational materials and information about our services
• To improve our website and services
• To comply with legal obligations
• To protect our rights and prevent fraud

3. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for the performance of a contract with you
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests do not override those interests
• Legal Obligation: Processing is necessary to comply with the law

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption technology
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates
• Secure storage of physical and electronic records

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to our processing of your data
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at [email protected].

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Consultation records are typically retained for 7 years in accordance with professional standards.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

LifeBalance
Gočárova 63
500 02 Hradec Králové
Czech Republic
Email: [email protected]
Phone: +420 49 601 83 52

14. Supervisory Authority

If you are located in the European Union and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.